Shipping policy
Homora Shipping Policy
Last updated: 14 October 2026
At Homora, we want to make shopping for your home simple and enjoyable. We carefully select practical kitchen organisers, storage solutions and home essentials to help you create a more organised and beautiful living space.
This Shipping Policy explains how we process, dispatch and deliver your orders.
1. Order Processing Time
Orders are processed after payment has been successfully received.
Our estimated order processing time is 2-3 business days.
Business days exclude weekends and public holidays. During busy periods, promotional events or unexpected supplier delays, processing may take longer.
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.
2. Delivery Areas
Homora currently delivers within United Kingdom].
Delivery availability may vary depending on the product and destination. Please check that your delivery address is entered correctly at checkout.
If we cannot deliver to your selected address, we will contact you to discuss the available options.
3. Shipping Costs
Shipping charges will be displayed at checkout before you complete your purchase.
Our current shipping options are:
- Standard shipping: 3.99
- Express shipping: 6.99
Any free-shipping promotion will be subject to the conditions clearly stated on our website.
We will not add undisclosed shipping charges to your order after checkout, except where you have agreed to an applicable additional charge.
4. Estimated Delivery Times
Our estimated delivery times are:
- United Kingdom: 5-7 working days
Delivery estimates begin from the point specified in our checkout or order confirmation, such as dispatch or completion of order processing.
These timeframes are estimates, not guarantees, unless expressly stated otherwise. Delivery may be affected by courier delays, public holidays, customs procedures, supplier availability or other unexpected circumstances.
We will communicate significant delays where reasonably possible.
Please confirm your supplier’s actual processing and delivery times before publishing these estimates.
5. Order Tracking
Where tracking is available, we will send tracking details to the email address provided at checkout once your order has been dispatched.
Tracking updates may take some time to appear after dispatch.
If you have not received tracking information within [insert timeframe] after dispatch, please contact us at [your customer service email address] with your order number.
Some delivery services may provide limited tracking information.
6. Multiple Shipments
Some orders may be fulfilled by different suppliers or dispatched from different locations. As a result, items purchased together may arrive in separate parcels and on different dates.
Where applicable, tracking information may be provided separately for each shipment.
You will not be charged additional shipping fees simply because an order is split into multiple shipments, unless an additional charge was clearly disclosed and agreed at checkout.
7. Incorrect Delivery Information
Please check your delivery details carefully before placing your order.
If you notice an error, contact us as soon as possible at Homorakitchen@gmail.com . We will do our best to amend the address before the order is dispatched, but changes may not always be possible once fulfilment has begun.
If a parcel is returned because an address was incomplete or incorrect, we will contact you to discuss the available options. Any additional delivery charges will be handled fairly and in accordance with applicable law.
8. Delayed, Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at Homorakitchen@gmail.com with your order number.
We will investigate the issue with the relevant supplier or delivery provider and help you understand the next steps.
If your order is lost, substantially delayed or not delivered, we will work with you to resolve the matter in accordance with your statutory rights.
Our use of third-party suppliers and delivery partners does not remove our responsibilities to you as the seller.
9. Customs Duties and Import Charges
For orders delivered outside the United Kingdom, additional customs duties, import taxes or handling charges may apply, depending on the destination and shipping arrangement.
Where such charges may be payable by the customer, we will communicate this information as clearly as reasonably possible before purchase.
For UK deliveries, any applicable taxes and charges will be handled in accordance with the arrangements stated at checkout and applicable law.
Please contact us before ordering if you have questions about potential import charges.
10. Damaged Parcels or Incorrect Items
If your order arrives damaged, incomplete or different from the product you purchased, please contact us at Homorakitchen@gmail.com
Please include your order number and, where possible, clear photographs of the parcel and the item received.
We will review the issue and explain the appropriate next steps.
Your statutory rights relating to faulty, damaged, incorrect or misdescribed goods remain unaffected. You will not be required to pay return costs that we are legally required to cover.
11. Cancellations and Returns
If you wish to cancel an order or return an item, please refer to our Returns & Refund Policy.
For eligible online purchases in the UK, statutory cancellation rights generally apply, subject to legal exceptions.
Please contact us before returning an item so that we can provide the correct instructions.
12. Contact Us
If you have questions about shipping, tracking or delivery, please contact Homora Customer Support:
Store name: Homora
Email: Homorakitchen@gmail.com
Legal business name: Homora
Business address: 14 Bradley view
Please include your order number in your message so we can assist you more efficiently.
Thank you for shopping with Homora. We appreciate your trust and look forward to helping you make your home more organised, comfortable and beautiful.
Homora — Everything Home, Beautifully.