Terms of service
Homora Terms of Service
Last updated: 14 October 2026
1. Overview
Welcome to Homora. The terms “we”, “us” and “our” refer to Homora. We operate this online store and website, including all related information, content, features, tools, products and services, to provide you with a convenient shopping experience.
Homora specialises in practical and stylish kitchen storage, kitchen accessories and home essentials designed to help make everyday living more organised and enjoyable.
By visiting our website, browsing our products or purchasing from us, you agree to these Terms of Service and any policies referred to in them. If you do not agree to these terms, please do not use our website or services.
These terms apply alongside our Privacy Policy, Shipping Policy and Returns & Refund Policy.
2. Eligibility and Use of Our Website
By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes and not to:
- Violate any applicable laws or regulations.
- Use our website for fraudulent or misleading activities.
- Interfere with the security or normal operation of our website.
- Attempt to gain unauthorised access to our systems or other users’ information.
- Upload or transmit malicious software or harmful code.
We reserve the right to restrict or terminate access to our website where there is a legitimate reason to do so, subject to applicable law.
3. Products and Product Information
We aim to display our products as accurately as possible, including their descriptions, images, colours, dimensions, materials and features.
However, the appearance of a product may vary slightly depending on your screen, device settings or lighting conditions. Any such variation does not affect your legal rights if a product is materially different from its description.
Please review product descriptions and specifications carefully before placing an order. If you need further information about a product, contact us before purchasing.
We reserve the right to update product information, discontinue products or change product availability where appropriate. Changes will not remove rights you already have under applicable law.
4. Prices and Payments
All prices and applicable charges will be displayed at checkout before you complete your purchase.
Unless otherwise stated, prices displayed to UK customers will be in pounds sterling (£).
We accept the payment methods made available at checkout. By submitting an order, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you and explain the available options before proceeding where required.
Your order will not be treated as accepted merely because a payment has been authorised or an automated acknowledgement has been sent. Order acceptance and contract formation are explained in the next section.
5. Orders and Order Acceptance
When you place an order, you are making an offer to purchase the selected products under these terms.
After placing an order, you may receive an email confirming that we have received it. This acknowledgement does not necessarily mean that we have accepted your order.
We will communicate acceptance or any issue affecting your order through the process used by our store.
We may be unable to accept or fulfil an order because of stock availability, a pricing or listing error, suspected fraud, payment problems or other legitimate reasons.
If we cannot accept an order after payment has been taken, we will arrange a refund of the amount paid for the unfulfilled order, as appropriate.
Please ensure your contact details, delivery address and order information are accurate before completing checkout.
6. Shipping and Delivery
We aim to process and deliver orders within the estimated timeframes stated on our website or at checkout.
Delivery estimates are not guaranteed unless expressly stated as such. Delays may occur because of courier issues, supplier availability, customs procedures or other circumstances outside our immediate control.
Where products are fulfilled by third-party suppliers or delivery partners, we remain responsible for addressing your order-related concerns in accordance with applicable law.
We will communicate material delivery issues where reasonably possible. Nothing in these terms removes your legal rights if an order is delayed, lost or not delivered within the period required by law.
For further information, please refer to our Shipping Policy.
7. Returns, Refunds and Cancellations
Our Returns & Refund Policy explains how to request a return, cancel an eligible online purchase and obtain a refund.
For UK consumers, statutory cancellation rights generally apply to online purchases, subject to legal exceptions. Separate rights apply to goods that are faulty, not as described or not fit for purpose.
Please contact us before returning a product so that we can provide the appropriate instructions.
Nothing in these terms excludes, restricts or replaces any consumer rights that cannot lawfully be excluded or restricted.
Please refer to our Returns & Refund Policy for full details.
8. Promotions and Discount Codes
From time to time, we may offer promotional prices, discount codes or special offers.
Promotions may be subject to specific terms, including expiry dates, product exclusions, minimum spend requirements or limits on use. Any applicable conditions will be communicated with the promotion.
Unless otherwise stated, discount codes cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to correct promotional errors and withdraw or amend an offer where permitted by law. Any action affecting an existing order will be handled in accordance with applicable law.
9. Intellectual Property
All content on the Homora website, including our branding, logos, text, graphics, product presentation and website design, is owned by us or used under appropriate permission or licence, unless otherwise indicated.
You may access and use this content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish or commercially exploit our website content without prior written permission, except where permitted by law.
The Homora name and branding must not be used in a way that falsely suggests an affiliation with or endorsement by us.
10. Third-Party Services and Links
Our website may include links to third-party websites, payment providers, delivery services or other external tools.
These services may operate under their own terms and privacy policies. We do not control independent third-party websites and are not responsible for their content or practices to the extent permitted by law.
The inclusion of a link does not necessarily imply endorsement.
Our use of third-party services does not remove our obligations to you in relation to purchases made through Homora.
11. Privacy and Personal Information
Your privacy matters to us. Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection law.
We use relevant information to process orders, arrange delivery, respond to enquiries, prevent fraud and operate our business. Additional uses, such as marketing, will be handled in accordance with applicable requirements and your preferences.
Please read our Privacy Policy for information about how your personal data is collected, used, stored and shared.
12. Errors, Inaccuracies and Website Availability
We make reasonable efforts to keep our website and its information accurate and available. However, occasional errors, interruptions or outdated information may occur.
We may update content, suspend features or carry out maintenance where necessary.
We will not use this section to avoid our legal obligations or to remove rights you have already acquired under applicable law.
13. Limitation of Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms limits your statutory consumer rights or our liability for matters that cannot legally be excluded or restricted.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, where the law permits such a limitation.
If you purchase products for business or commercial purposes, additional terms may apply to the extent permitted by law. Please contact us if you are buying on behalf of a business.
14. Indemnity
To the extent permitted by law, you agree not to misuse our website or violate these terms in a way that causes loss or damage to Homora or others.
Nothing in this section requires a consumer to indemnify us for our own unlawful conduct or restricts any rights that cannot legally be limited.
15. Governing Law
These terms are governed by the laws of England and Wales, except where mandatory consumer protection rules in another jurisdiction apply.
If you are a consumer, you may have the right to bring proceedings in the courts available under applicable law. Nothing in this section takes away any mandatory rights you may have under consumer protection legislation.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this page with its updated date.
Changes will apply from the stated effective date and will not retrospectively remove rights you have already acquired. If a change affects an existing order or contractual relationship, applicable law will continue to apply.
We encourage you to review this page periodically.
17. Contact Information
If you have questions about these Terms of Service, an order or our services, please contact us:
Store name: Homora
Email:Homorakitchen@gmail.com
Business address: [Insert your business address, where required]
Returns information: Please refer to our Returns & Refund Policy or contact us for return instructions.
Thank you for choosing Homora.
Homora — Everything Home, Beautifully.